Rolex Day-Date 40 ref 228238 White Roman Dial

Our Commitment

We strive for complete customer satisfaction and offer a hassle-free 3-day return policy on all purchases, subject to the following guidelines:

Eligibility Requirements

• Items must be unworn, unaltered, and free of damage
• Pre-owned watches must include all original components:
  • Original boxes
  • Documentation and papers
  • All accessories
  • Security tags (including permanent tags)
• Returns require advance notification to our team prior to shipment

Return Process

• Initiate returns within 3 calendar days of delivery (postmark deadline)
• Customers bear return shipping/insurance costs
• Shipments must be fully insured for item value

Inspection & Refunds

• All returns undergo professional inspection to verify original condition
• Approved refunds exclude:
  • Return shipping/insurance costs incurred by us
  • Transaction fees (credit card, PayPal, financing charges)

Policy Exclusions

• In-store purchases
• International orders
• Watches showing signs of wear or tampering